Unified Contact Center Enterprise Implementation(UCCEI): 642-242

In the Cisco Unified Contact Center Enterprise solution, to move call control to the Cisco Unified IP IVR in the Cisco Unified ICM routing script, what must be configured and used in the script?

A. send to VRU node

B. translation route

C. Run External Script node

D. service array

In the Cisco Unified Contact Center Enterprise Outbound Option, with the SCCP Dialer, what is the correct order to create the dialer ports?

A. Dialer Port Map (ICM), dialer phone as 7940 (CCM), PG user association

B. Dialer Port Map (ICM), dialer phone as 30 VIP (CCM), PG user association

C. Dialer Port Map (ICM), dialer phone as 7940 (CCM), IP IVR user association

D. Dialer Port Map (ICM), dialer phone as 30 VIP (CCM), MR PG user association

In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is configured to handle calls routed to agents that the agent does not answer. Which two are part of the configuration? (Choose two.)

A. Configure a ring-no-answer time in agent desk settings.

B. Create a Reroute on No Answer CTI route point in Cisco Unified Communications Manager.

C. Configure a ring-no-answer dialed number in agent desk settings.

D. Enable Target Requery in the Queue node of the ICM routing script.

E. Configure a default script/application in the IP IVR to process the call automatically if the agent doesn't answer.