Which statement about Avaya Tier 2/Business Partners is true?

A. They immediately escalate to Tier 3 as issue is encountered.

B. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

C. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

D. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.

B. Capture potential triggers.

C. Evaluate systems and components.

D. Develop immediate controlled actions to isolate the problem.

E. Develop a hypothesis based on the outcome of the various controlled actions and the system's reactions.

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.

How would you restore the trunks to in-service status?

A. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.

B. SSH to AAM, and execute the release trunks all command.

C. SSH to AAM, and execute the release trunk command.

D. Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type `all' in the Equipment Number field, and then click on the Release button.

A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again.

What is the cause of the problem?

A. A coverage path has not been setup.

B. The Call Forwarding feature has not been assigned to a button.

C. Data Privacy is enabled in the station's Class of Service.

D. An entry is missing in the private-numbering System Administration Terminal (SAT) form.

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

A. WCF

B. ASAI/TSAPI

C. DMCC/TSAPI

D. TR87

In an Avaya Aura® Presence Services (PS) message flow, which type of message does a Remote Worker first send to PS?

A. NOTIFY

B. SUBSCRIBE

C. OPTIONS

D. REGISTER

A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Session Border Controller (SBC).

Within Avaya SBC, in which three places do you check the configuration of the SIP Trunks? (Choose three.)

A. PPM Services

B. Media Interface

C. Routine Configuration

D. Signaling Interfaces

E. Server Configuration

After you finish the Avaya Breeze ™ installation you notice that the host name is incorrect. How can you change the hostname in Avaya Breeze ™?

A. Using System Manager (SMGR), navigate to Breeze > Server Administration

B. Using SSH client login to the Breeze server and run the command CEnetSetup

C. Using System Manager (SMGR), navigate to Elements > Routing > SIP Entity

D. Using SSH client login to the SMGR server and run the command CEnetSetup

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

A. Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates

B. Using AAM SMI, navigate to Messaging > Software Management > Software Verification

C. Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates

D. Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application Certificates

A customer reports that Instant Messaging (IM) and Presence are not working for one or two users.

Where would you go to check that IM and Presence have been enabled for the affected users?

A. Use Avaya Aura® System Manager (SMGR) web GUI to access the Engagement Development Platform > Service Management click on List Presence Users.

B. Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users > Communication Profile. Ensure that the presence profile is enables and that the right presence server is selected.

C. Use SSH to Avaya Breeze ™and run “display user xxxx” where xxxx is the station number.

D. Use Avaya Aura® System Manager (SMGR) web GUI to access User Management > Manage Users > More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence server is selected.