Avaya Aura Communication Applications Support Exam: 72300X

Which statement about Avaya Tier 2/Business Partners is true?

A. They immediately escalate to Tier 3 as issue is encountered.

B. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

C. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

D. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)

A. 20 Voice Ports are always reserved for retrieving messages.

B. AAM can run on Avaya-provided hardware that runs Linux® and Avaya Aura® System Platform, or VMware in a virtualized environment.

C. You can choose to use the Avaya Message Store or Microsoft Exchange Store.

D. AAM Multi-Server configuration separates Application Servers from Avaya Message Store.

E. Each message application server allows for up to 100 simultaneous SIP or H323 sessions, with 300 active ports permitted per Voice Mail Domain (VMD).

Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? (Choose two.)

A. Observe the AES Alarm Report.

B. Run an ASAI test on AES.

C. Observe the CM dashboard.

D. Observe the AES dashboard.

E. Run the status aesvcs cti-link command on CM.