A customer has performed the backup operation for Avaya Oceana® solution.

Where can you see the backup of UCAStore service that has been completed 100%?

A. In the System Manager on the Server Administration under Backup and Restore Job Status

B. In the System Manager on the Cluster Administration under Backup and Restore Job Status

C. In the System Manager on the Avaya BreezeTM

D. In the System Manager on the Server Management

A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?

A. UCMDataCollector Database Backup

B. Omnistore DB Database Backup

C. UCAStoreService Database Backup

D. Omnistore DB Controller Data Store

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

A. WorkRequestID=RouteRequestID=ContactID

B. WorkRequestID=ContextStoreID=UCID=ContactID

C. WorkRequestID=Customer=UCID=ContactID

D. WorkRequestID=ContextStoreID and ConatactID=UCID

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".

How is the event type mapped to the SMS channel in Avaya Oceana?

A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.

B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.

C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.

D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which log need to be checked?

A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService

B. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/CallServerConnectorService

C. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/pu.log

D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService

Consider the message:

2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO - SMSVendorSnapin3.4.0.0.80601 ?Response is {`accounts": [{"messageService":"SMS", "name":"smsdemo","url":"www.test.com","apiId":"1","apiPassword":"","external":"","extra1":"","extra2":"","ca pabilities ][{"type":"TEXT","maximumLength":160}],"identities":[{"identifier":"01715123456"}]}]}

Which component and log file contains log messages of this kind?

A. ORCRestService PU Log file

B. CustomerControllerService PU Logs file

C. SMSVendorSnapin Service Log file

D. MessagingService Service Log file

After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

A. Work Assignment

B. MessagingService

C. Unified Collaboration Model

D. ORCRestService

E. Context Store

Agent Controller receives information from the Omnichannel Resource Controller (ORC).

During the Email Flow processing, to which components does the Agent Controller feed the information?

A. UAC, Agent Workspaces and Omnichannel

B. UAC, Email Snap-in and Omnichannel DB

C. UAC and Omnichannel DB

D. UCM Spaces, UAC, and Agent Workspaces

Which statement about Avaya Oceana® CSC and AES integration is true?

A. CSC communicates with Communication Manager through the DLG interface in the AES.

B. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

D. CSC uses AES to control and monitor Session Manager voice calls and resources.

When a customer launches the Webchat URL for Oceana Contact Center, they observe the error

message:

A connection error has occurred Connection close, chat has ended.

What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated

properly?

A. Check if you get a PING response from Avaya Control Manager Server from Web Server.

B. Verify if the Web Server Domain is set to Customer Webserver under Omnichannel Administration.

C. Check if there are any Avaya Oceana Agents available with Web-Chat Channel in the Contact Center.

D. Verify if you can launch the Omnichannel Administration Utility successfully.