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Avaya Oceana Solution Support: 7497X

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Vendor: Avaya
Exam Code: 7497X
Exam Name: Avaya Oceana Solution Support
Certifications: Avaya Certifications
Total Questions: 67 Q&As( View Details)
Updated on: Jul 22, 2025
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7497X Online Practice Questions and Answers

Questions 1

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

A. WorkRequestID=RouteRequestID=ContactID

B. WorkRequestID=ContextStoreID=UCID=ContactID

C. WorkRequestID=Customer=UCID=ContactID

D. WorkRequestID=ContextStoreID and ConatactID=UCID

Show Answer

Questions 2

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool128-thread-1] serviceability.AgentControllerStatusTask ERROR -[M:agentControllerStatusRunnable] [T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)

What is causing these log messages?

A. Multimedia Cache database not reachable

B. The LDAP database is not reachable

C. The EDM database is not reachable

D. The ORC Rest service is not working

Show Answer

Questions 3

When the 30-day license grace period ends for the Avaya BreezeTM server, the server goes into which state?

A. Deny New Service State

B. Block New Service State

C. Active New Service State

D. Accept New Service State

Show Answer More Questions

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