A BPM analyst is modeling the process for acquiring membership at a club. The BPM analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?

A. Manager

B. Applicant

C. Receptionist

D. Front Office Supervisor

The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?

A. A Prioritization Matrix

B. A Root Cause Analysis Matrix

C. A Business Value Add Analysis Matrix

D. A Failures Mode Effect Analysis (FMEA) Matrix

A company needs the BPM analyst to provide a business value and impact assessment to only proceed with processes that align with their corporate strategy. The company's corporate strategy is to begin with small quick win pilots that require low effort and low impact and then scale to large programs that are low effort and high impact.

In the exhibit below, which quadrants contain the processes the BPM analyst should recommend?

A. Top right, top left

B. Top right, bottom right

C. Bottom right, top left

D. Bottom left, top left

A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.

In the event of a damage to a building, the facilities manager must take the following actions.

-

If the damage is caused by fire, the facilities manager must immediately call the fire service.

-

If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance

service.

-

If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately.

-

The facilities manager must always submit a damage report to the building manager within 1 week of the

incident.

How should the BPM analyst model this process?

A.

Exhibit A

B.

ExhibitB

C.

ExhibitC

D.

ExhibitD

A BPM analyst is mapping a Mortgage Loan Approval Process. When the applicant requests a loan, the Loan officer must start the credit check, employment check and background check at the same time.

How should the BPM analyst map this process?

A. Exhibit A

B. Exhibit B

C. Exhibit C

D. Exhibit D

A BPM analyst is defining a mortgage loan approval process where the Business Process Management System (BPMS) will get the credit score of the applicant from the Credit Bureau and validate if the loan can be approved for the applicant. The BPM analyst must add this activity:

A. as an Ad-Hoc Event.

B. to a System Lane.

C. to both a Human Participant and System Lane.

D. to a Human Participant Lane who had the prior task.

The BPM analyst is mapping a Recruiting process for a company where the Hiring manager submits a Hiring request and the HR Director makes the decision to approve or reject the request. If approved, the HR Admin will post the position in a job search website. If Rejected, the HR Director will notify the Hiring Manager. How should the BPM analyst map this process?

A. Exhibit A

B. Exhibit B

C. Exhibit C

D. Exhibit D

During the discovery phase of a BPM project, the BPM analyst is supposed to define the goal for the process. Which goal of a car company follows the guidelines of the Specific Measurable Achievable Relevant Time-bound (SMART) acronym?

A. Increase production of car parts by July 31, 2014.

B. Increase the quality of North American cars by 5% in 2 weeks.

C. Reduce coal emissions in European car factories by 10%.

D. Reduce fuel economy for newly released cars from 30 km/hr to 45 km/hr by August 31, 2016.

A BPM analyst has been asked to define the metrics for a process. What is the correct sequential order for determining metrics?

A. 1. Goals

2.

Enabled Decisions and Decision Makers

3.

Tracked Data and Key Performance Indicators (KPIs)

4.

Scoreboards, Reports, and Service Level Agreements (SLAs)

B. 1. Enabled Decisions and Decision Makers

2.

Goals

3.

Tracked Data and Key Performance Indicators (KPIs)

4.

Scoreboards, Reports, and Service Level Agreements (SLAs)

C. 1. Goals

2.

Enabled Decisions and Decision Makers

3.

Scoreboards, Reports, and Service Level Agreements (SLAs)

4.

Tracked Data and Key Performance Indicators (KPIs)

D. 1. Enabled Decisions and Decision Makers

2.

Goals

3.

Scoreboards, Reports, and Service Level Agreements (SLAs)

4.

Tracked Data and Key Performance Indicators (KPIs)

A BPM analyst has built the following process diagram during a process discovery workshop.

Each activity noted above will have a separate Coach displayed in IBM Business Process Manager V8.0. How would the BPM analyst adjust the diagram to capture this requirement while adhering to best practices for proper process modeling granularity?

A. Combine the Developer's 3 activities into a sub-process.

B. Add a separate swimlane for each activity in the Developer swimlane.

C. Add a separate milestones for each activity in the Developer swimlane.

D. Color each activity with a different color to indicate separate Coaches.