What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

A. Installing SCCD

B. Transferring core data

C. Using the SCCD Navigator

D. Obtaining SCCD product information

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk?

A. Allow application of multiple SLAs

B. Allow SLAs to be used in multiple sites

C. Apply multiple SLAs based on ticket priority

D. Use calendar for calculating escalation notifications

What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)

A. Change

B. Incident

C. Solution

D. Problem

E. Service Request

F. Configuration Item

A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was

restarted. The user cannot find the new loggers he added previously when he logged back in the next day.

What could be the reason?

A. The server was not started properties.

B. The Apply Settings action in the Logging application only works with the current login session.

C. The database was restarted during the maintenance window which over-wrote the logger settings.

D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

What is the difference between an Actual Configuration Item and a Configuration Item (CI)?

A. There maybe an active Change created against the CI.

B. There must be an active Change created against the CI.

C. There may be an active Change created against the Actual CI.

D. There must be an active Change created against the Actual CI.

Where are the IBM SmartCloud Control Desk log files located?

A. \ibm\smp\logs

B. \ibm\smp\maximo\tools\maximo

C. /profiles/ctgAppSrv01/logs/M/Server

D. /profiles/ctgAppSrv01/profiles/ctgDmgr01/logs

Most loggers are inactive by default and set to which mode level?

A. WARN

B. DEBUG

C. ERROR

D. DEFAULT

Which applications support the automation in IBM SmartCloud Control Desk for processes such as incident, change, or asset management?

A. Workflow, Actions, Escalations

B. Workflow, Logging, Application Designer

C. Application Designer, Job Plans, Escalations

D. Escalations, Automate Scripts, Quick Configuration

A customer wants to implement and use Definitive Media Library as an organization's definitive, authorized versions of software to assure proper software deployment and management on endpoints. Which IBM SmartCloud Control Desk module can create and manage a Definitive Media Library and manage deployments?

A. Change module

B. Release module

C. Service Level module

D. IT Infrastructure module

What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

A. Job Plan

B. Fulfillment Plan

C. Ticket Template

D. Fulfillment Template