Which of the following business transactions can be created within SAP CRM?

There are 3 correct answers to this question.

Response:

A. Sales Order

B. Purchase Order

C. Service request

D. Delivery

E. Problem

Which of the following statement is correct for SAP CRM Product Master?

There are 2 correct answers to this question.

Response:

A. One product can have one relationship only.

B. Competitor product can be maintained in SAP CRM.

C. Additional data that is maintained under CRM data using set types and attributes can be replicated to SAP ECC via middleware.

D. You can maintain your own categories and hierarchies in CRM.

What can be used with CRM Service to model complex objects like devices or machines, that will enable

you to manage services for them?

Please choose the correct answer.

Response:

A. Case Management.

B. Installed Base Management.

C. Service Contracts.

D. Product with accessories.

The objects to be exchanged between CRM and SAP ECC systems can be filtered using filter criteria. With reference to ‘filter criteria’ which of the following statements are true?

There are 2 correct answers to this question.

Response:

A. For the initial load toward the SAP R/3 system, there is no filtering of the load objects.

B. The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for Customizing or condition objects can be set on existing fields.

C. Master Data, Customizing and condition objects can be filtered at the source only.

Which of the following form part of the three step billing process in SAP CRM?

There are 3 correct answers to this question.

Response:

A. Input processing

B. Output processing

C. Order integration

D. Billing

E. Company code definition

In CRM billing output processing, date can be send to which of the following?

There are 4 correct answers to this question.

Response:

A. Printer

B. Fax

C. Email

D. SAP BI

E. SAP APO

You are responsible for data loads of business objects such as Business Partners and Sales Orders from

CRM to ERP. What can you do to reduce the data load?

Please choose the correct answer.

Response:

A. Apply filter in the Communication station.

B. Apply filter in the Administration console.

C. Apply filter in BDOC modeller.

D. Apply filter in Business Adaptor Objects.

The fastest place to access a link on CRM Web UI is in

Please choose the correct answer.

Response:

A. A logical link group

B. A direct link group

C. A work center link group

D. A navigation link group

E. A system link group

You are going to customize SAP CRM billing, which of the statements are correct?

There are 2 correct answers to this question. Response:

A. A billing unit can not be defined separately and independently of Sales and Service organization.

B. A billing unit is a CRM business partner having role 'Billing Unit'.

C. You can assign more than one sales organization to a billing unit

D. Default value for the billing type is stored in the details of billing item category

The business partner category must be defined when creating a new business partner and it cannot be

changed later on.

Please choose the correct answer.

Response:

A. True

B. False