What is the name of the HP print cartridge return and recycle program?

A. HP Earth Care

B. HP Environmental Care Pack

C. HP Planet Partner

D. HP Go Recycle

According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?

A. 12% ink and 11% toner

B. 92% ink and 94% toner

C. 33% ink and 12% toner

D. 59% ink and 59% toner

Where is the security label on a laser cartridge?

A. Only on the bottom

B. Only on the top

C. Randomly placed on the packaging

D. Always on the tear strip

What are the components of Laser cartridges? (Select three.)

A. Laser diode

B. Imaging drum

C. Fuser

D. Charging roller

E. Cleaning blade

F. Pick-up roller

What results when a non-HP cartridge is used on an HP printer?

A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.

B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

C. The original HP Universal Print Driver will not support the printer anymore.

D. The printer will print at a lower quality but at a higher speed

Which statement best describes the warranty on HP laser supplies?

A. HP offers 6 months of warranty for all HP laser supplies

B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.

C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

D. No warranty is applicable to HP laser supplies.

What are the hidden costs in the framework of printing?

A. Wasted toner, ink,and paper due to reprints

B. Costs of an intern

C. Price of the printer after tax

D. Price of the cartridge after discounts

How does HP recycle cartridges?

A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.

B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.

C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.

D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.

Where can customers find more information about how to protect themselves from counterfeit products?

A. The HP anti-counterfeit video hotline

B. The HP anti-counterfeit website

C. The HP anti-counterfeit TV channel

D. The HP anti-counterfeit end-customer investigation trainings

Which feature is included in a Laser printing system?

A. Tri-color cartridge

B. Charging roller

C. Print head

D. Adaptive lighting