Avaya Aura Contact Center Solution Design Exam: 33810X

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach. Which three deployments are allowed for Avaya IX TMWorkspaces? (Choose three.)

A. One-X Agent

B. Multimedia Contact Server only

C. Voice and Multimedia Contact Server without Avaya Media Server

D. Voice and Multimedia Contact Server with Avaya Media Server

E. Voice Contact Server only

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A. Avaya Aura Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura.

B. Avaya Aura Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C. Avaya Aura Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D. Avaya Aura Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A. Call Completion No Reply (CCNR)

B. Call Back Assist (CBA)

C. Call Back Request (CBR)

D. Call Completion Busy Subscriber (CCBS)