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VCE
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
A. The group is in the wrong Organization
B. Group chat is only available to administrators
C. The group is set to members only and they are not members of the group
D. The group is set to public
What is the Alerting Timeout with regard to Queue configuration?
A. This is how long the interaction will alert before disconnecting
B. This is how long the agent has to complete after call work
C. This is how long the interaction will wait to begin alerting the agent
D. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A. The maximum capacity that an agent may handle simultaneously for each supported media type
B. The after call work time for each media type
C. The length of time that an agent may spend on each media type
D. The number of different media types that an agent may handle simultaneously
E. The media types that can interrupt current interactions that an agent is handling