Genesys Cloud Certified Professional - Reporting and Analytics: GCP-GC-REP

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

A. Agent Metrics Report

B. Agent Activity Summary Report

C. Agent Login-Logout Details Report

D. Agent Quality Details Report

Which of the following statements are true? (Choose three.)

A. A queue report only counts interactions handled by an agent.

B. An Abandon is an interaction that disconnects before an agent handles it.

C. An agent-based report counts any interactions an agent worked with.

D. Each report contains a pre-defined set of metrics.

E. Reports can be created and then configured.

Which definition matches the performance view for Dashboard?

A. It is used to monitor real-time contact center metrics.

B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D. It is used to view historical data only.

E. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.