CompTIA A+ Certification: Core 2: 220-1002

Six months after a new version of an OS was released to the market, end users began to lose access to application updates. Which of the following was MOST likely the reason for this issue?

A. Update limitations

B. Limited access

C. End-of-life

D. Network connection

An IT manager receives an email from an upset. The customer has been reporting an issue with a computer virus for a weeks. The customer has already put in a support ticket for the issue and left phone messages with IT support requesting an update on when the issue might be fixed, but the customer's call s has not been returned. The IT manager knows the IT staff is very busy and not purchased ignore the customer.

Which of the should the do to address customer's complaint?

A. Contact the customer and explain the IT staff a busy. and the customer will have to wait for service.

B. Contact the customer and attempt to get more details on the issue, and then assign a technician to follow up with the customer.

C. Contact the customer and attempt to fix the issue without assigning it to a technician.

D. Contact the customer and recommend that the customer call the IT support desk to troubleshoot the issue.

A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has quarantined several temporary Internet files. A technician disconnects the computer from the network.

Which of the following should the technician perform NEXT?

A. Have the user change the password.

B. Update the antivirus software and run scans.

C. Disable the user's local computer account.

D. Quarantine the phishing email.