Salesforce Community Cloud Consultant: COMMUNITY-CLOUD-CONSULTANT

Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the Customer Community Login license.

B. Users with the High-Volume Customer Portal license.

C. Users with the Customer Community license.

D. Users with the Customer Community Plus license.

Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:

1.

Partner users should only see Accounts and Cases that they have access to.

2.

A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account.

3.

Partner users must be able to collaborate within the private Groups of which they are members.

What are two ways the Salesforce Admin should fulfill these requirements? (Choose two.)

A. Use Apex managed sharing on the Account and Case Object

B. Set External User Organisation-wide Defaults to Private on the Account and Case Object

C. Configure an Owner-based Sharing Rule on the Account and Case Object

D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object

ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community.

How should the Administrator at ACME Enterprises configure access to the Community?

A. Sharing Rules

B. Permission Sets

C. Public Groups

D. Profiles

E. Chatter Groups