Program Management Professional (PgMP): PGMP

When a change enters your program requirements you must update all of the following documents except for which one?

A. Program work breakdown structure

B. Program activity list

C. Program charter

D. Program scope

You are the program manager for your organization and your team has reported on a new issue among your program stakeholders. You want to address this issue as soon as possible, but it will need to be studied and reviewed. You recommend that Shirley, one of your program team members, study the issue and present a few solutions in a week's time. What else should you do with the issue?

A. Determine the time and cost of researching the issue for resolution.

B. Record the issue in the issue log.

C. Document the issue in the lessons learned.

D. Communicate with the stakeholders that you are addressing the issue.

An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However, the business team does not report to the IT program manager, and only two business team resources with the appropriate skills are available to complete the required program tasks.

To address this issue, what should the IT program manager do next?

A. Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team; update the program risk register to include risk mitigation steps.

B. Escalate the lack of commitment by the business team to the program steering committee; hire a new project resource to complete the required tasks; update the program risk register to include risk mitigation steps.

C. Review and clarify the business team's program roles and responsibilities; determine the schedule impact on benefits delivery; direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.

D. Modify the program milestone dates to include a larger contingency; determine the impact on the project implementation date; update the benefits management plan.